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General

  • Detailed description of goods and/or services
    Copper Monkey is a business in the retail and liquor industry that sells retail & wholesale liquor, equipment & related products .
  • Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 8 days and delivery by courier service.
  • Export restriction

Any product including a liquor offering on this website is available to South African clients only.

Equipment products excluding liquor are available for export.

  • Return and Refunds policy
    The provision of goods and services by Copper Monkey is subject to availability. In cases of unavailability, Copper Monkey will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee plus any costs incurred.

No cancellation or refund is allowable / applicable on special orders.

Returns

We are confident that you will be pleased with all of our items, however if you are unhappy with anything you can return them within 7 days of despatch. Please make sure all returned items are in their original undamaged packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items. In the unlikely event of you receiving damaged goods from us then please email us at admin@coppermonkey.co.za within three days of receipt and return the goods to us, we will then arrange for a refund or replacement.

We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:

Availability / refunds

Sometimes a product is even more popular than we expected and because there is a variety of colours, shapes and sizes and are not all ‘off the shelf’, there may be occasional delays, or stock unavailability. If so, we will give you our best estimate of delivery times and endeavour to keep you informed.  If there is no stock available, you may choose to wait or request a refund.

  • Customer Privacy policy
    Copper Monkey shall take all reasonable steps to protect the personal information of users. Any customer information received or requested is stored on Copper Monkey database and not shared with any 3rd party. Your privacy is important to us.

Your Information

We do not disclose any personal information obtained about you from this website to third parties except when we need to do so, e.g. in order to complete a transaction, namely arranging for a courier company to deliver goods that you have ordered, or to the bank to process credit card payments etc.

 

Age Restriction

As Copper Monkey is a licenced alcohol retail store and products are sold via www.coppermonkey.co.za, we reserve the right not to sell to any persons under the age of 18. The equipment sold on www.coppermonkey.co.za is primarily for the alcoholic beverage industry and will also therefore not be sold to any persons under the age of 18.

 

Payment options accepted
Payment may be made via debit or credit card or by bank transfer into the Copper Monkey bank account, the details of which will be provided on request.

  • Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder / payer is South Africa. Transaction currency is South African Rand (ZAR).
  • Country of domicile
    This website is governed by the laws of South Africa and Copper Monkey chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Mason’s Press, Woodstock, Cape Town, South Africa.
  • Variation Copper Monkey may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • Company information
    This website is run by Copper Monkey a private company based in South Africa trading as with registration number 2017/242639/07. Liquor Licence no: WCP / 041972.
  • Copper Monkey contact details
    Company Physical Address: Shop 7 Masons Press, 7 Ravenscraig road, Woodstock, Cape Town.
    Email: admin@coppermonkey.co.za

 

Typographical Errors
In the event that a Copper Monkey product is mistakenly listed at an incorrect price, Copper Monkey Trading / www.coppermonkey.co.za  reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Copper Monkey reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made. If your credit card has already been charged for the purchase and your order is cancelled, Copper Monkey shall issue a credit to your credit card or refund into your account if paid by eft, in the amount of the incorrect price.

 

 

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Copper Monkey without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice

Copper Monkey may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Copper Monkey.

 

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Copper Monkey or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

 

Participation Disclaimer
Copper Monkey does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.coppermonkey.co.za is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.coppermonkey.co.za reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Copper Monkey, www.coppermonkey.co.za in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Copper Monkey, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Copper Monkey may link to sites operated by third parties. However, even if the third party is affiliated with Copper Monkey or www.coppermonkey.co.za has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.coppermonkey.co.za. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Copper Monkey, www.coppermonkey.co.za seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).